Sales & Service Support

Enter to Win!

Join our email list for a chance to win a $250 Gift Card and receive exclusive sales, notifications and content.

Please enter your First name
Invalid or empty email
You have successfully subscribed to the newsletter.
Something went wrong. Your subscription failed.

HomeRefund and Returns Policy

Refund and Returns Policy

At Saffron Ventures, we want you to be completely satisfied with your purchase of power tools through our online inquiry system. However, we understand that there may be occasions where you need to return an item. This Refund Policy outlines our practices for processing returns and issuing refunds.

  1. Eligibility for Return

You may be eligible to return an item if:

  • The item is damaged, defective, or not as described on our website.
  • The item is unused and in its original packaging.
  1. Return Process

To initiate a return, please contact us at returns@saffronventures.com within 14 days of receiving your order. We will provide you with instructions on how to return the item. You will be responsible for shipping the item back to us.

  1. Refund Process

Once we receive the returned item, we will inspect it to ensure it meets our eligibility criteria. If the item is eligible for a refund, we will issue a refund to your original payment method within 7 business days. The amount refunded will include the original purchase price, but not any shipping or handling fees.

  1. Exclusions

We do not accept returns or issue refunds for:

  • Items that are not in their original condition or packaging.
  • Items that have been used or damaged by the customer.
  • Items that were purchased through a third-party retailer or distributor.
  1. Customer Support

If you have any questions or concerns about our Refund Policy, please contact us at support@saffronventures.com. Our customer support team will be happy to assist you.

We reserve the right to update our Refund Policy from time to time. The most current version of our policy will be posted on our website.